Barbara writes:
My husband and I purchased airline tickets for ourselves as well as one for my stepson. My stepson was not able to make the planned trip. Because he was not checked in, the airline sold his ticket (that WE paid for) to someone else. How can an airline do that? Arent we entitled to something if we pay for it even if we dont use it?

It’s a problem travelers run into frequently. Rick answers Barbara, and shows you how to secure a refund if you’re owed one. Get the full story here.